Possible issues when installing SVC (SR 0.7)
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- software does not start (unresponsive)
possible cause: you are running on Android tablet/phone and the camera check is not implemented for this OS (will be included after version 0.8)
solution: turn off camera check for testing only, camera/sound won't work - software starts but does not connect AND texts are missing (buttons empty)
possible cause: config.xml is not readable by the application
solution: check the file permissions and rights with your system admin- some users reported the same issues on ngix
- moving the chat to the root folder from a directory may help (move the software from yourdomain.com/chat to yourdomain.com)
- software starts but does not connect while texts are OK
possible cause: config.php is not configured
solution: create the MySQL database and fill the database details in config.php or connect to a remote web service trough config.xml - software starts and connects but nobody found assuming that you're testing from two browsers and they should connect
possible cause: config.php and MySQL is ok but the SQL tables are missing
solution: import SVC MySQL structure into your database or run install.php
- software does not start (unresponsive)